Refund Policy

Thank you for shopping with Wooly Woo Factory! We are committed to ensuring that you are satisfied with your purchase. Please review our refund policy below:

1. Refund Eligibility

Refunds are only issued for faulty items. A fault is determined at the discretion of the business owners. Please note that normal wear and tear from use is not considered a manufacturing fault.

2. How to Request a Refund

If you believe you have received a faulty item, please contact us within 5 days of receiving your order. Provide details of the fault along with your order number and any supporting evidence (e.g., photos of the defect).

3. Refund Process

Once we receive your request and verify the fault, we will process your refund to the original method of payment. Refunds are typically processed within 5-7 working days.

4. Non-Refundable Costs

Please be aware that shipping costs and transaction fees are non-refundable.

5. Contact Us

If you have any questions or need assistance with your refund, please reach out to our customer service team at info@woolywoofactory.ca . We are here to help!

Thank you for your understanding and for choosing Wooly Woo Factory.

Warm regards,
The Wooly Woo Factory Team